Privacy Policy

Last Updated: [November 2025]
Business Name: Valley Health (Pty) Ltd (“Valley Health”, “we”, “our”, or “us”)
Website: [www.valleyhealth.co.za]
Email: [info@valleyhealth.co.za]

1. Introduction

Welcome to Valley Health, a provider of premium IV Hydration Therapy, Hair Growth Treatments, and related wellness services.
By accessing, browsing, or using our website or services, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree to these terms, please refrain from using our website and services.

Valley Health respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, book appointments, or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Medical Disclaimer

• Treatments provided are elective wellness services and not a substitute for medical diagnosis or treatment of any medical condition.
• Individual results may vary and are not guaranteed.
• Valley Health and its practitioners reserve the right to decline or discontinue treatment if it is deemed unsafe or inappropriate for a client.
• Clients are required to disclose full and accurate medical history before undergoing any treatment.

3. Appointments, Payments, and Cancellations

• Appointments may be made via our website, telephone, or in person.
• Full payment or a deposit may be required to confirm a booking.
• Cancellations made less than 24 hours before the appointment may result in a cancellation fee.
• Prices are subject to change without prior notice.
  
  

4. Limitation of Liability

Valley Health, its employees, and contractors shall not be held liable for any loss, injury, or damages (direct or indirect) arising from:

• Use or misuse of the website or services.
• Delays, interruptions, or errors in online bookings.
• Any adverse effects or complications resulting from treatments, unless due to proven gross negligence or misconduct.

5. Intellectual Property

All website content—including text, logos, graphics, videos, and images—is the property of Valley Health and is protected under South African copyright and intellectual property laws.
No material may be reproduced, distributed, or used for commercial purposes without prior written consent.

6. Privacy and POPIA Compliance

We are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

6.1 Collection of Personal Information

We collect personal information (such as your name, contact details, medical information, and payment details) only when necessary for:

• Booking and providing treatments.
• Communicating with clients.
• Processing payments.
• Fulfilling legal or regulatory obligations.

6.2 Use of Personal Information

Your personal information will be used solely for the purpose for which it was collected and will not be shared, sold, or disclosed to any third party without your consent, unless required by law.

6.3 Data Security

We use secure systems, encryption, and access controls to safeguard your data against loss, unauthorised access, or misuse.

6.4 Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or as required by law, after which it will be securely deleted or anonymised.

6.5 Your Rights

Under POPIA, you have the right to:

• Access and request a copy of your personal information.
• Request correction or deletion of your personal data.
• Withdraw consent for the processing of your information.
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled.

Contact us at [Insert Email] for any POPIA-related requests or inquiries.

7. Website Use

Users agree not to:

• Use this website for unlawful or harmful purposes.
• Upload or distribute malicious software or offensive material.
• Attempt to gain unauthorised access to website systems or data.

We reserve the right to suspend or terminate access to any user who violates these terms.

8. External Links

Our website may contain links to external websites or third-party services. Valley Health is not responsible for the content, accuracy, or privacy practices of such sites. Accessing them is at your own risk.

9. Changes to Terms and Conditions

We may update or amend these Terms and Conditions periodically. Continued use of our website after such changes constitutes acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
Any disputes shall be subject to the exclusive jurisdiction of South African courts.

11. Information We Collect

We collect personal information only when it is necessary to provide our services effectively. This may include:

11.1 Personal Identification Information

• Full name
• Contact number(s)
• Email address
• Physical address

11.2 Medical and Health Information

• Medical history, allergies, medications, and relevant health details (required to ensure safe and appropriate treatment).

11.3 Transaction Information

• Payment details (processed securely via third-party providers; we do not store credit card numbers).
• Billing or invoicing information.

11.4 Website Usage Information

• IP address
• Browser type and device information
• Cookies and analytics data (used to improve website functionality and user experience).

12. How We Use Your Information

Your information is used for legitimate business and operational purposes, including:

• Booking, scheduling, and confirming appointments.
• Providing IV Hydration, Hair Growth, and wellness treatments safely and effectively.
• Maintaining accurate client medical records.
• Processing payments and invoices.
• Sending confirmations, updates, and follow-up communication.
• Marketing and promotional messages (only if you have consented).
• Meeting legal or regulatory obligations.

13. Legal Basis for Processing Personal Information

We process personal information based on one or more of the following legal grounds:

• Your consent (e.g., signing a consent form before treatment).
• Contractual necessity (to fulfil your booking or service request).
• Legal obligation (to comply with healthcare or accounting regulations).
• Legitimate interest (for business operations and quality improvement).

14. Protection and Security of Your Data

Valley Health implements appropriate technical and organisational safeguards to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Security measures include:

• Secure data storage and encryption.
• Restricted access to authorised personnel only.
• Secure payment gateways and SSL encryption on our website.
• Regular security reviews and system updates.

15. Sharing and Disclosure of Information

We do not sell, rent, or trade personal information.
We may share information only in the following limited circumstances:

• With registered medical professionals providing your treatment.
• With trusted third-party service providers (e.g., payment processors, booking platforms) who assist in business operations — all bound by confidentiality and POPIA compliance.
• When required by law, court order, or government regulation.

16. Retention of Personal Information

Your personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g., medical record retention regulations).
After that, information will be securely deleted or anonymised.

17. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access: Request a copy of your personal data held by us.
• Correction: Request corrections or updates to inaccurate or outdated information.
• Deletion: Request that your personal data be deleted when no longer required.
• Objection: Object to the processing of your information under certain circumstances.
• Withdraw Consent: Withdraw previously given consent for marketing or processing activities.

To exercise these rights, please contact us at [Insert Email Address].
We may require proof of identity to process your request securely.

18. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality, measure performance, and enhance user experience.
You can choose to disable cookies through your browser settings, though some parts of the website may not function properly if cookies are disabled.

19. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing updates, we may send you occasional promotions or wellness tips.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

20. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or booking platforms).
Valley Health is not responsible for the privacy practices or content of external websites. We encourage users to review those sites’ privacy policies before sharing personal information.

21. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our website or services after such updates constitutes acceptance of the revised policy.

22. Acceptance

By using our website, booking services, or engaging with Valley Health, you acknowledge that you have read, understood, and agreed to this Privacy Policy.